The annual Passenger Experience Conference, which takes place on the 13th of April 2015 at the CCH – Congress Centre Hamburg, has a lot of highlighted topics on its agenda, among which:

  • improving passengers comfort and enabling them to personalise and adjust their onboard experiences using virtual illusion
  • in-flight entertainment
  • consumer trends, behaviours and experience demands that will shape future revenue opportunities
  • the role of the cabin crew in personalising the service
  • the impact of passenger cultures on seat design and how the industry can keep up with fast changing passenger expectations
  • strategies that airlines currently use to encourage sustainability throughout their networks

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